A HOST ACCEPTED MY QUOTATION. WHAT'S THE NEXT STEP?
Congratulations, you are a few steps away to rocking the world of your soon to be host. We would recommend reverting back to them as soon as possible through our messaging platform and answering any questions they may have. When agreed on a menu, price and date, send an offer to your future host, for them to accept or discuss further. For your protection, all communication should be conducted through ChefXchange's platform to protect both parties should a dispute arise. Any verbal communication or any external e-mail communication between the Foodie and the Chef will not be taken into consideration in the event of a dispute. ChefXchange will only consider communication done via ChefXchange's workflow. See ChefXchange's Terms and Conditions.
WHAT IF A HOST WOULD LIKE TO MODIFY THE EXISTING BOOKING?
If your host headcount, services or preferred date has changed and you already have a confirmed booking, we advise being flexible (whenever possible) and accommodating your host. You and the host can discuss how the price may change, and he will be able to modify the booking straight from his Dashboard. You will receive an email notification accordingly.
WHAT IF A HOST CANCELS MY BOOKING?
That would be unfortunate, but unforeseen events can happen. Your host will be refunded according to the cancellation policy you agreed upon. Another advice would be to only purchase ingredients on the same day (should you happen to have a flexible cancellation policy up to 24 hours before the event). This will also ensure freshness of the produce and tastier culinary experience for your host.
ARE THERE ANY FEES?
ChefXchange does need to make a living, keep our employees happy, and our platform up to date with any technological innovation. We take a Chef service fee of 15% on the final agreed price on every booking made. That way, our interests are aligned: no sign up fees! Additionally, to reward those chefs that make ChefXchange possible, commission charged will be reduced based on seniority (work year anniversaries with ChefXchange) as well as activity (the more bookings, the lower the Chef service fee).
HOW SHOULD I PRICE MY MENUS?
It is all up to you and will depend on multiple factors: ingredients, number of courses, number of guests, time spent for preparation, etc... All of these need to be translated in an all-in price/person for each menu. We would suggest you showcase multiple menus at different price points in order to appeal to a vast majority of Foodies out there.
WHAT IS INCLUDED?
The cost of your meal should include your labor, ingredients, and gratuity. Should your host require additional services (waiter, alcohol, etc...) you can add these to the final booking.
WHEN DO I GET PAID?
The chef payment occurs after the booking. We usually try to connect with the Foodie before initiating payments. Assuming all payment information is correct, and there are no other issues with the booking, payment is usually initiated within 1-2 business days of the booking. Processing times vary by bank and location.