Terms & Privacy

ChefXchange (hereafter referred to as “CXC”, “we”, “us”, or “our”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of www.chefxchange.com (the “Site”).

This Privacy Policy applies only to information that you provide to us through the Site. This Privacy Policy may be updated from time to time. We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your CXC Account) or by means of a notice on the Site. All changes are effective immediately. We encourage you to periodically review this page for the latest information on our privacy practices. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates or internationally.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our Site.

INTERNATIONAL TRANSFER

Your information may be transferred to - and maintained on - computers located outside of your state, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

INFORMATION COLLECTION AND USE

We may use the Personal Information and the Non-Identifying Information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the Site, or use certain other site features in the following ways (the “Service”):

- To allow us to better service you in responding to your service requests.

- To quickly process your transactions.

- To send periodic emails regarding your Member’s order or other products and services, resolve disputes and/or troubleshoot problems.

- To perform analytics and conduct customer research;

- To verify your compliance with your obligations in our Terms of Services;

- To improve the quality of the Site and the Services;

PERSONALLY IDENTIFIABLE INFORMATION

When you register with us through the Site and become a Member and when you choose to post a Listing or book a Chef, or when you wish to contact another Member, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you (“Personal Identity Information”). Personal Identity Information may include, but is not limited to, your name, email address, mailing address, phone number or other details required to provide you with the Services. In order to process some of your transactions through the Site, we may also ask for your credit card number and other billing information (“Billing Information”) (Personal Identity Information and Billing Information together, “Personal Information”).

We collect Personal Information from you when you register on our Site, place an order or enter Personal Information on our site.

You can also register to join by logging into online accounts you may have with third party service providers (“SNS”)(e.g. Facebook); each such account, a “Third Party Account”, via our Site as described below. As part of the functionality of the Site or Service, you may link your CXC Account with Third Party Accounts, by either: (i) providing your Third Party Account login information to CXC through the Site or Service or; or (ii) allowing CXC to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to CXC and/or grant CXC access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating CXC to pay any fees or making CXC subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Site, we will obtain the Personal Information you have provided to the applicable SNS from your Third Party Accounts and use that information to create your CXC Account and you will become a Member. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.

We also collect the other information that you provide as part of registration and the administration and personalization of your CXC Account profile (e.g., without limitation, zip code (on its own) and individual preferences or demographic information) (“Non-Identifying Information”).

If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in every newsletter we sent you.

COOKIES

We use “cookies”. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also use cookies to:

- Understand and save Members’ preferences for future visits.

- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled and some of our Services will not function properly. However, you can still book the Services.

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

THIRD PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your Personal Information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our Site, in facilitating and providing the Services on our behalf, or servicing you, so long as those parties agree to keep the Personal Information confidential and to not use it.

CXC may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect or defend the rights or property of CXC, (iii) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or the public, violations of CXC’s Terms of Service, or (iv) protect against legal liability.

CXC may disclose your Personal Information with business partners with your consent. For example, but without limitation, if you elect to participate in a co-branded promotion, Personal and Non-Identifying Information that you may provide in that context will be shared as disclosed in the context of its collection.

CXC also may share Non-Identifying Information in its discretion. CXC may also disclose anonymous user statistics in order to describe the Services to current and prospective business partners and to other third parties for other lawful purposes.

However, CXC may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

SECURITY

Our Site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular malware scanning.

Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a Member places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

However, no communications over the internet, or method of electronic storage, is 100% secure. Therefore, CXC cannot guarantee absolute security of your Personal Information and you should take special care in deciding what Personal Information you choose to provide.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our Site. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

CHANGE OR DELETION OF YOUR INFORMATION

All Members may review, update, correct or delete the Personal Information in their registration profile by contacting us at info@chefxchange.com or editing the relevant part of their profile. If you would like us to cancel your CXC Account, please contact us or select the delete profile feature in the settings section and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your CXC Account.

CHILDREN’S PRIVACY

Pursuant to CXC’s terms of service you must be 18 years old or older to use the Services. In accordance with the Children’s Online Privacy Protection Act, we do not collect or maintain Personal Information directly from people we actually know are under 13 years of age. If we learn that a child under the age of 13 has directly submitted his or her Personal Information to the Site, we will take steps to remove that the child’s Personal Information from our databases.

DISPUTE RESOLUTION

The resolution of any dispute, claim or controversy arising out of or relating to the Services or your use of the Services or the Site, including this Privacy Policy, will be governed by the arbitration agreement in Section 23 of CXC’s Terms of Service.

CONTACT

If there are any questions regarding this privacy policy you may contact us using the information below.

www.chefxchange.com

info@chefxchange.com

UPDATED PRIVACY POLICY AS PER GDPR GUIDELINES

INFORMATION WE COLLECT

Chefs

You create or hold a chef account within ChefXChange. You can directly create menus and services within an account and you can request chef services using your account.

Foodies

You create or hold a foodie account within ChefXChange. You can request chef service using your account.

Website Visitor

Information we collect about you.

Contact Information (for example an email address): You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our customer support team.

Usage information: We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, and so on.

Device and browser data: We collect information from the device and application you use to access our services. Device data mainly means your operating system version, device type, system and performance information, and browser type.

User Preferences: We collect information such as page views, chef search history, booking history, cuisine preferences, service location, budget and so on.

Information from page tags: We use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by ChefXChange include page tags that allow us to collect information about who opened those emails and clicked on links in them.

Referral information: If you arrive at a ChefXChange website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

Information from third parties and integration partners: We collect your personal information or data from third parties if you give permission to those third parties to share your information with us or where you have made that information publicly available online.

If you are a Chef or Foodie we will also collect:

Account Information

Registration information: You need a ChefXChange account before you can use ChefXChange services. When you register for an account, we collect your first and last name, username, password and email address. If you choose to register by using a third party account (such as your Facebook account), please see “Information from third parties” below.

Profile data: When you sign up for our services you are asked to provide us with information about yourself and to give us more detailed insights into who you are.

HOW WE USE THE INFORMATION WE COLLECT

Page tags and web beacons: We collect information from page tags and web beacons to allow us to determine the success of our advertising campaigns. We also use page tags to allow the email sender to measure the performance of their email messaging and to learn how to improve email deliverability and open rates.

More details: We use this data to personalize online marketing campaigns to be relevant to you and your use of our services. By clearing your cookies in your browser settings you will no longer see personalized messages in this way but you continue to see ads over the internet that are not based on information you provided to ChefXChange.

Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

Contact Information: We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (for as long as you do not opt-out).

More details: We use your email address to send you marketing (newsletters), unless you indicate a preference to opt-out and for general updates on your account. You can opt out of marketing communications at any time by clicking on the “unsubscribe” link in them.

Reporting Purposes: We also use website visitor information such as page views, sessions and business data such as bookings information about paid, cancelled, completed bookings and so on to create and design stakeholder reporting and to enhance the performance of our service.

HOW YOU USE OUR SERVICES

We use information about how you use our services to improve our services for you and all users.

Device data: We use device data both to troubleshoot problems with our service and to make improvements to it.

More details: Device and browser data: We collect this to help us improve your service experience through a specific device/browser by optimizing how the website looks in a particular browser, how your screen brightness affects your experience and to ensure the service operates optimally and as it should on different devices and browsers.

Referral information: We use referral information to track the success of our integrations and referral processes.

Third parties and integrations: We will collect and use information from third parties and integration partners to: Ensure you can sign-up to our service from a third party integration like Facebook

SERVICE AND MARKETING USES

Profiling: We combine information about you from third party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve your service experience.

Your Account Information: We need to use your account data to run your account, provide you with services, provide you with customer support, and contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You cannot opt out of these communications since they are required to provide our services to you.

Information you share: Many of our services let you share information with others. Remember that when you share information publicly, it can be indexable by search engines. Our services provide you with different options on sharing and deleting your content but we cannot delete content from search engines so you need to be careful about information you make public.

Information we share: Partners and Integrations

We do not share your information or data with third parties outside ChefXChange except in the following limited circumstances:

To help us provide certain aspects of our services we use our affiliates and trusted key partners – in particular, we engage third parties to:

facilitate our email service providers for sending emails.

facilitate customers in making credit card payments.

deliver and help us track our marketing and advertising content.

help us track website conversion success metrics.

manage our sales and customer support services to you.

We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.

We also have to share information or data in order to:

meet any applicable law, regulation, legal process or enforceable governmental request.

enforce applicable policies, including investigation of potential violations.

detect, prevent, or otherwise address fraud, security or technical issues.

protect against harm to the rights, property or safety of our users, the public or to ChefXChange and/or as required or permitted by law.

COOKIES

We and our partners use cookies and similar technologies on our websites. We use certain cookies, that you agree to when you use our sites and, in the case of some cookies, for legitimate interests of delivering and optimizing our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for.

We use cookies and similar technologies for several reasons:

To make our site easier to use.

If you use the “Remember me” feature when you sign into your account, we store your username in a cookie to make it quicker for you to sign in whenever you return to ChefXChange.

For security reasons.

We use cookies to authenticate your identity and confirm whether you are currently logged into ChefXChange or determine if an incident impacts you.

To provide you with personalized content.

We store user preferences, the web-pages on our site which you visit, so we can personalize the content you see.

To improve our services.

We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services (it helps us focus on the parts of the service you seem most interested in) and optimize the content we display to you (which may include marketing content).

To advertise to you.

We, or our service providers and other third parties we work with, place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more tailored marketing content (about our services or other services), and to evaluate whether this content is useful or effective. For instance, we evaluate which ads are clicked on most often, and whether those clicks lead users to make better use of our features and services. If you don’t want to receive ads that are tailored to you based on your online activity, you may “opt out” of many of the companies that are involved in such tailoring by going to https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if you’re located in the European Union, at https://www.youronlinechoices.eu. Opting out in this way does not mean you will not receive any ads; it just means that you will not receive ads from such companies that have been tailored to you based on your activities and inferred preferences.

Google Analytics.

In addition to the above, we have implemented on our websites certain Google Analytics features that support Display Advertising, including re-targeting. Visitors to our websites may opt out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.

You can choose to remove or disable cookies via your browser settings.

DATA RETENTION

If you hold an account with ChefXChange we do not delete the data in your account – you are responsible for this data. There are controls in your account where you can terminate your account. Your data will remain on file with us however and if you would like us to delete it completely from our system. Please contact us at info@chefxchange.com to have the data deleted.

PERSONALISED MARKETING

You can opt-out from direct marketing, we provide opt-out options in all direct marketing emails. Finally, if you do not wish to see personalized marketing content on the web related to our service you can clear the cookies in your browser settings.

WHO IS MY DATA CONTROLLER?

For Chefs, Foodies and Website Visitors who are addressed in this privacy policy your data controller is ChefXChange to the extent that it is processing your personal data.